Refund policy

Returns & Refunds Policy

Due to the nature of our products, including edible dog treats and food items, we’re unable to accept returns or offer refunds simply because you’ve changed your mind.

If your order arrives damaged, defective, incorrect or otherwise not as described, please contact us as soon as possible after receiving it. Where possible, the product must remain in its original packaging, and we may ask you to provide photographs of the item, packaging and your order details so we can investigate.

All refund or replacement requests will be reviewed on a case-by-case basis. Where we confirm that an item is faulty or there has been an error with your order, we’ll arrange an appropriate replacement or refund.

For health, hygiene and safety reasons, we cannot accept returned edible products that have been opened, used or removed from their original packaging unless the product itself is defective.

Please check your order carefully when it arrives and contact us promptly if you believe there is a problem so we can help.

This policy does not affect your statutory rights.